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Shipping and Delivery
We aim to ship goods out on the same day as we receive payment confirmation, but do allow a 1-2 day process time during the busier seasons. Once the order has been dispatched to delivery, your order will be passed on to our network of freight companies. Estimated delivery times would depend on the address in the country and local disruptions.
Please note these times are only guidelines, not guarantees. However, if you do experience any problems, then please contact us 021799479 and we will follow this up for you. All deliveries require a signature upon arrival unless instructed otherwise.
Delivery conditions are subject to the current traffic light alert level in regions to eliminate interpersonal contact and minimise the risk of COVID-19 spread in the community.
Shipping Costs
We charge a flat rate based on the shipping address and units purchased. Below rates are GST exclusive.
North island rural: $150
North island: $125
South island rural: $275
South island: $225
Warehouse Pick Up
Pickup is available from the Mount Maunganui warehouse. Collection/ open hours will be business hours 9am-5pm Mon-Friday. Reformers come stored in wooden coffins and will need to be transported from site like this to ensure the reformer is not damaged whilst transporting.
Once your order is ready for collection, you will be contacted. Orders are required to be collected within 3 days or the stock may be restocked, if you collect beyond the 3 day period there may be a waiting period as the warehouse staff will retrieve the order. If you have any questions on the status of your collection order please call us on 021799479
Please ensure you inspect the boxed goods thoroughly for damage before signing for goods. If your package is damaged please note this on the consignment note. When signing for an item you are accepting that the item has been received in good condition, and the freight company will not honour any claim in the event of damage. Reform Equipment Limited will then not be able to claim for damage on your behalf.
Delivery conditions are subject to the current traffic light alert level in regions to eliminate interpersonal contact and minimise the risk of COVID-19 spread in the community.
For any post sales support or for helpful maintenance tips or call us on 021799479. If you have any questions relating to freight, please call us on 021799479 or [email protected]. We are here to help.
Shipping Policy
Carefully inspect your boxed goods before signing the delivery receipt. In case of any damage or mishandling of the item, note this on the delivery slip and/or refuse to accept the delivery. As the receiver when signing for an item you are accepting that the item has been received in good condition. The freight company will not honour any claim in the event of damage. Reform Equipment Limited will not be able to claim for damage on your behalf or be liable for any consequential loss. If this is not the level of service you require and want to upgrade to a more tailored freight/assembly option, please call us asap on 021799479.
Delivery conditions are subject to the current traffic light alert level in regions to eliminate interpersonal contact and minimise the risk of COVID-19 spread in the community.
Shipping Condition | Pre Orders
In the instance that pre-orders are made, the Company will provide regular updates to the purchaser once received from the manufacturer and shipping company regarding delivery and shipping schedules. A non refundable deposit will be required for all pre-orders.