Refund and Returns Policy

Online Return Policy

This section of the Returns Policy is applicable to purchases made online from www.reformequipment.co.nz ('Reform Equipment Limited') only.

Change of Mind

Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.

Consumers

Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.

These are called consumer guarantees, and include the following:

1. A guarantee that the goods are of acceptable quality, such that the goods are:

• fit for all the purposes for which goods of that type are commonly supplied;
• free from minor defects
• safe
• durable; and
• acceptable in appearance and finish;

1. A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
2. A guarantee that the goods correspond with any description with which the goods are supplied; and
3. A guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

Minor Failure

If the goods [or services] we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.

Major Failure

A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.

If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods. Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.

Delivery Charges

Any shipping costs to return the original goods to Reform Equipment Limited will be at the cost of Reform Equipment Limited, where Reform Equipment Limited considers the goods to have breached a consumer guarantee. If on examination of goods returned to Reform Equipment Limited, the goods are found to not be in breach of any consumer guarantee, Reform Equipment Limited may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Reform Equipment Limited and that the problem with the goods was not your fault.

Refunds

Refunds will be issued at the discretion of Reform Equipment Limited. Refunds will normally be processed within seven (7) days.

Goods Damaged in Transit

If any goods arrive damaged, please contact us at [email protected] within 24 hours of delivery. We will arrange to have the damaged item returned, and either repair or replace the goods or refund the price to you, at your election. Damaged goods must be returned to Reform Equipment Limited in the condition received by you with all original packaging, together with all packing slips.

Warehouse Returns Policy

This section of the Returns Policy is applicable to purchases made from the Reform Equipment Warehouse (‘Reform Equipment Limited’) only.

For the Reform Equipment online purchases returns policy, please see the top of this page.

We will gladly exchange or issue a note of credit (less shipping) for any items returned in the original package, un-damaged, unused and accompanied by the original sales docket of purchase to the Mount Maunganui Warehouse by prior arrangement.

Any items purchased that are faulty will be made good by repair or exchanged. If the Goods are faulty, subject to clause 9.1 in the sales terms and conditions information, we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

Faulty Products

For faulty products under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded at our discretion. All products supplied by Reform Equipment Limited are industry tested to meet international standards. However, as with any mass produced products, there will always be a possibility that a small percentage may exhibit a fault, which is why our products provide a full product warranty to cover any manufacturing defect.

Damaged Product

If you suspect your product has been damaged during delivery please do not throw away the parcel or box in which the product came as the freight company may need to inspect it. Please contact us on 021799479 Monday – Friday 9am – 5pm and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.  It is recommended that you take photographs and or videos of the product in the state in which you received it, to provide evidence of damage.